Privacy Policy
🔐 Vision Aquatics Privacy Policy
Your privacy is important to us. This Privacy Policy explains how Vision Aquatics collects, uses, stores, and protects your personal data when you use our website www.visionaquatics.co.uk.
We are committed to handling your personal information responsibly, transparently, and in compliance with UK data protection law.
📋 Who We Are
TKOH Limited
Registered Company Number: 15688915
Trading as: Vision Aquatics
TKOH Limited is the Data Controller responsible for your personal data.
This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you confirm that you have read and understood this Privacy Policy, alongside our Terms and Conditions.
📊 What Information We Collect
We only collect personal information that is necessary for legitimate business purposes, legal obligations, or where you have given your consent.
Information You Provide Directly
This may include:
- Your name
- Email address
- Billing and delivery addresses
- Telephone number
- Order history and purchase details
- Account login details
(Passwords are encrypted and never accessible to us)
You are responsible for keeping your login details secure and confidential.
Payment Information
When you place an order:
- We do not store or process your card details
- Payments are handled securely by our third‑party payment providers, who act as independent Data Processors
Reviews & Feedback
After a purchase, we may invite you to leave a product review via our trusted partners. This helps us improve our products and customer service.
Participation is optional.
Website & Technical Information
To improve your experience, we collect anonymised technical data, such as:
- Browser type and device information
- Country (not precise location)
- Pages visited and time spent on the site
- Search terms used to find our website
This information does not identify you personally and is collected via tools such as Google Analytics.
More detail can be found in our Cookies Policy.
Social Media
If you contact or interact with us via social media, we may see your username and public profile information so we can respond.
Each social media platform has its own privacy policy, and we recommend reviewing these before engaging.
⚙️ How We Use Your Information
We use your personal data only where there is a lawful basis to do so, including contract performance, legitimate business interests, legal obligations, or your consent.
This includes:
- Processing and fulfilling orders
- Managing your account
- Providing customer support
- Internal record keeping
- Improving our products and services
- Website personalisation and functionality
- Sending service‑related communications (e.g. order updates)
Marketing Communications
With your consent, we may send you emails about:
- New products
- Special offers
- Abandoned baskets
- Product recommendations based on past purchases
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us.
🍪 Cookies
Cookies are small files stored on your device that help websites function efficiently.
We use cookies to:
- Analyse website traffic
- Improve site performance
- Remember preferences where applicable
Cookies do not give us access to your computer or personal data beyond what you choose to share.
You can manage or disable cookies through your browser settings.
Please note that disabling cookies may affect website functionality.
More information is available in our Cookies Policy.
🔒 How We Keep Your Data Secure
We take data security seriously and use appropriate safeguards, including:
- Secure servers and encrypted systems
- Restricted access to personal data
- Regular security reviews and updates
While no system can be guaranteed 100% secure, we take all reasonable steps to protect your information.
🔗 Links to Other Websites
Our website may contain links to external websites.
Once you leave our site, we are not responsible for the privacy practices or content of those websites.
Please review their privacy policies separately.
👤 Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (where applicable)
- Object to or restrict certain processing
- Withdraw consent for marketing at any time
- Request data portability
- Lodge a complaint with the Information Commissioner’s Office (ICO)
These rights are subject to certain legal limitations.
To exercise any of your rights, please contact us using the details below.
🗂 Data Retention
We only retain personal data for as long as necessary to:
- Fulfil contractual and legal obligations
- Resolve disputes
- Meet accounting and regulatory requirements
When data is no longer required, it is securely deleted or anonymised.
📞 Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
📧 websales@visionaquatics.co.uk
If you are unhappy with how we handle your data, you also have the right to contact the UK Information Commissioner’s Office (ICO).